Tim Hardwick
A small number of Apple Vision Pro owners have reported that their headsets have developed a hairline crack in the middle of the front cover, despite never having been dropped or mishandled.
Photo of a microcrack on the front glass of the Vision Pro (photo: Reddit user Inphenite)
The first report was published in the /r/VisionPro subreddit about 18 days ago, and Several more have appeared over the past week. All images show a very similar vertical crack above the bridge of the nose, indicating that the damage occurs at a specific stress point where the curvature of the laminated glass is most pronounced.
We were unable to find any additional similar reports on social media, the Apple online support community, or the MacRumors forums, suggesting that this may very well be a manufacturing defect limited to a small number of devices rather than widely. a common problem.
All reports mention that the crack became visible suddenly and for no apparent reason after the headsets were connected to an external battery and stored overnight (some in an Apple travel case) with a soft front cover included.
One theory is that the crack was caused by the pressure placed on the glass when the straps were tightened, causing the surrounding frame to “bow.” Others suggest that the problem may be due to overheating, which causes the glass to expand and cause it to crack at its weakest point. Given that the battery is external to the headset, any heat generated would presumably be caused by a background software process glitching.
Apple documentation states that the Apple Vision Pro continues to draw power from the battery when it is not in use, allowing the device to sync email, photos and other data. If the headset is not worn for 24 hours, Vision Pro automatically turns off.
With AppleCare, your screen protector repair deductible is $300. Without AppleCare coverage, the same repair costs $800. Some of the affected owners say they contacted Apple support and were asked to pay repair costs because the crack was not officially recognized as a manufacturing defect.
Apple typically introduces special repair programs for products that have a recognized hardware defect. problem, but Apple is unlikely to conduct an internal manufacturing review unless reports of identical defects become more common. Anyone experiencing the same issue is encouraged to contact Apple Support and escalate the situation to increase the likelihood that Apple will see a potential issue that requires a formal investigation.
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