By Joe Rossignol
In an internal memo provided to Apple Authorized Service Providers this week, Apple said it is “aware of” and “investigating” a touch-related issue affecting some Apple Watch Series 9 and Apple Watch Ultra 2 displays .
“Some customers may report that their Apple Watch Series 9 or Apple Watch Ultra 2 experiences a false error touching their display,” Apple said in a note obtained by MacRumors. Apple said some customers may describe the problem as “ghost” touches.
According to Apple, This issue may cause the screen on affected Apple Watch models to “bounce erratically” or exhibit other unexpected behavior without any user interaction. Apple said in a note that this issue may also cause the Apple Watch to unintentionally initiate a phone call and interfere with users must enter the device's passcode.
Apple is recommending that customers update their Apple Watch software, suggesting that the Company hopes it can resolve the issue in a future watchOS update. Apple did not say how widespread the problem is or provide a timeline for a possible solution. It is unclear whether the problem is caused by faulty hardware.
Apple has instructed technicians not to repair affected Apple Watch models while the company investigates. In the meantime, technicians are advised to ask customers experiencing this issue to force restart their Apple Watch by simultaneously holding the Digital Crown and Side button for at least 10 seconds until the Apple logo appears.
Apple Watch Series 9 and Apple models Watch Ultra 2 was released in September 2023.
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