TECH

Apple's Project Ask could be much more than just an AI support tool.

Apple is working on AI tools

Rumour assessment   馃 Maybe

Report Revealing Apple's Ask Tool May Not Be the Whole Story: A leaker exclusively told AppleInsider that the project goes beyond just a language learning model or tool generative artificial intelligence.

On February 23, scant details emerged about a new tool called Ask, which Apple employees are testing. Since then we have received more information about the project.

Late Sunday night, a tipster reached out to AppleInsider with more information about Apple's Ask tool. The source claims that Ask is 鈥渘ot an LLM or other generative AI, as some people think.鈥

The whistleblower builds on this by saying that since the help desk knowledge database and the database's interface to help desk members is constantly evolving, there must be more to it than that. They go on to say that it is an advanced natural language search engine designed to help support users.

Although we spent all of Monday and most of Tuesday night trying to break through Apple's wall of secrecy around the project, we obviously cannot absolutely confirm the origin of the information, and we were not given the opportunity to ask follow-up questions .

Efforts to obtain more information continue as the technology at its core appears to be an obvious addition to a future series of OS releases. If we receive more information on Tuesday or Wednesday, we will update this article accordingly.

What is Apple Ask?

Apple has launched a pilot program that provides Ask AppleCare Help Desk Advisors for an AI tool called Ask. This is a tool that automatically generates answers to technical questions based on information from Apple's internal database.

Unlike a simple search tool that returns the same results every time based on relevance, Ask generates an answer based on features mentioned in the query, such as device type or operating system. Consultants can mark these answers as “helpful” or “not helpful.”

Given that chatbots have recently started getting information from other chatbots, they tend to come up with things with high confidence. This is called a 鈥渉allucination鈥 — and obviously bad for Apple employees who provide consumer assistance.

The Ask tool tries to avoid this behavior by learning only from its internal database, with additional checks that ensure answers are 鈥渇actual, traceable, and useful.鈥

It is highly likely that this leaked “Ask” tool is either or is based on the previously leaked “Ajax”. This is an internal tool that some are supposedly calling “AppleGPT”.

Tim Cook has directly said that Apple is working on artificial intelligence tools that will likely be released at some point in 2024. Although nothing has been announced, the company is likely working on and testing many tools based on similar generative models. about how ChatGPT works.

Apple's breakthrough into artificial intelligence and what it might mean for iOS 18 is not yet clear. Details will likely appear at WWDC in June.

Rumors Assessed

馃

Possibly

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